At Casinova, we understand gaming as a form of entertainment and leisure. Our mission is to provide a safe environment where player integrity is the absolute priority. We promote responsible and conscious gaming to prevent any behavior that could lead to negative consequences for the user's personal, family, or economic life.
Access to our platform is strictly prohibited for individuals under 18 years of age. We have rigorous identity verification processes to ensure that no minor participates in our activities.
We recommend that parents use filtering software to limit access to gambling sites on devices shared with minors.
Keep your login credentials in a safe place and do not share them.
We offer our users a series of tools designed to help them maintain control over their activity:
You can set daily, weekly, or monthly limits on the amount of money you wish to deposit into your account. These limits help manage your leisure budget responsibly.
It is possible to set up alerts to monitor the time you spend connected to the platform. Once the established time limit is reached, you will be notified so you can decide whether to continue or log out.
If you feel you need a short break, you can temporarily suspend your account access for a specified period, which can range from a few days to several weeks.
For users who need a prolonged or permanent cessation of activity, we offer the self-exclusion option. During this period, you will not be able to access your account or receive informational communications from us. In Spain, we also recommend registration with the General Registry of Game Access Interdictions (RGIAJ).
Gambling stops being fun when it becomes a necessity. Some warning signs include:
Gambling to recover previous losses.
Neglecting work, academic, or family responsibilities due to gambling.
Borrowing money to fund the activity.
Feeling anxious or irritable when not gambling.
Hiding the amount of time or money spent on the platform.
Set a leisure budget and do not exceed it.
Gamble only with money you can afford to lose.
Do not gamble under the influence of alcohol or negative emotional states.
Take frequent breaks during your browsing sessions.
Remember that the outcome of gambling is a matter of chance and not a guaranteed source of income.
If you or someone you know feels they have lost control, there are independent organizations and specialized health services that offer free and confidential support. We encourage you to seek professional advice if you detect risky behaviors.
Our team receives continuous training to identify patterns of behavior that may indicate a problem with gambling and to act with sensitivity and professionalism, providing the necessary information about our protection tools.