At Casinova, the security and confidentiality of our users' information is our top priority. This Privacy Policy describes how we collect, use, store, and protect your personal data when you interact with our platform, in strict compliance with the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).
To provide our services effectively and securely, we collect different types of information:
This includes information such as name, surname, date of birth (to verify legal age), email address, and phone number.
Information about the device used to access the platform, IP address, browser type, operating system, and data about user activity on the site (pages visited, session duration).
If the user interacts with our support services, we store communications to ensure incident resolution and customer service improvement.
The processing of your personal data is based on the following legal pillars:
Explicit user consent: For specific purposes such as sending informational communications.
Execution of a contract or commercial relationship: For the provision of services requested by the user.
Legitimate interest: To improve platform security and conduct statistical analysis.
Legal obligation: For compliance with regulations related to identity verification and fraud prevention.
We use the information collected for the following purposes:
Manage your registration and access to the platform.
Verify legal age and comply with security regulations.
Provide technical support and customer service.
Send important updates about the service and changes to our terms.
Conduct internal analysis to optimize the interface and user experience.
Detect and prevent fraudulent activities or unauthorized access.
We will keep your personal data only for as long as is strictly necessary to fulfill the purposes described, or until you exercise your right to erasure or withdraw consent. Once the purpose is fulfilled, the data will be blocked and kept solely available to administrative or judicial authorities during the statutory limitation periods.
Casinova does not sell or rent your personal data to third parties. However, we may share information with:
Technical service providers acting as data processors under our instructions.
Competent authorities when there is a legal obligation or a judicial requirement.
In the event that data is transferred outside the European Economic Area (EEA), we will ensure that adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.
We apply advanced technical and organizational security protocols, including data encryption and intrusion detection systems. However, since no Internet transmission is 100% secure, we cannot guarantee absolute security, although we are committed to acting with the utmost professional diligence.
You have full control over your data. According to current regulations, you can exercise the following rights:
Access: Know what data we are processing.
Rectification: Correct inaccurate or incomplete data.
Erasure (Forgetfulness): Request the deletion of your data.
Objection: Object to processing for reasons related to your particular situation.
Restriction: Request that processing be restricted in specific cases.
Portability: Receive your data in a structured and readable format.
To exercise these rights, you can contact our privacy team via email: casinova_support@gmail.com.
This policy may be updated to reflect changes in our practices or legislation. We will notify you of significant changes, but we recommend reviewing it periodically.